The Connect Box doesn't list all connected devices

adrianlondon · 2016-10-13T20:22:09+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

adrianlondon

Hi,

I’ve had the new Connect Box for a couple of weeks and I notice that, when I log into its admin pages, the list of connected devices isn’t complete. The list is the same (i.e. wrong) on the home page under “Status Overview” and the dedicated page for connected devices.

I understand that the list is dynamic and some devices will drop off whilst not actively downloading or uploading anything, but my Horizon box (connected by ethernet) and my printer (connected over wifi) never show in the list. They are connected, as both devices are accessible via the IP address allocated to them, and they work as expected.

For example, whilst successfully printing the connect box still denies that the printer is connected to it. I even gave the printer a reserved IP address using its mac address (advanced settings / dhcp) and when the printer rebooted it got the correct IP address. However, the connect box still insists it’s not connected.

Obviously, this isn’t a hugely important issue but I like to know what is connected to my wifi, and hope this gets documented as an issue and fixed in a firmware update at some point.

Thanks,

adrianlondon

No, I decided that the crapness that invades their Horizon boxes must have been implanted into the Connect Boxes too. It’s as if UPC are given some hardware and then find ways to mess up the software.

I suspect your airprint issue could be something else although you could turn on UPnP to see if that improves things. Does your printer definitely support airprint? Is the “Bonjour” protocol enabled on it? I’m not an expert in these things but the fact you can print to the printer over the network from another device implies it’s connected to your LAN ok.

Userupc

Hallo, I just saw your posting. Did you ever find out what causes he problem? I have the same issue and it my well be that this the reason that I cannot AirPrint from the iPhone6, which is annoying. My printer (a brother DCP -J725DW) isn‘t in the wireless list of the connectbox, but I can print wireless using the computer all the same. Both Brother and the company that I bought the connect box from tell me that it is not their problem.