Greetings,
Lost internet around 13:30 Monday 7th October.
I’m an experienced IT/network guy, I run an extensive home network - I know how to diagnose issues.
Issue is at Sunrise end - CB3 light is red - tried cable change, restart, reset - still the same.
Managed to gain very slow internet via legacy Swisscom phone connection and was able to reach MySunrise and run the diagnostics check.
This claimed the modem, line connection and wifi were all fine - everything green. This was clearly not true.
I then completely disconnected every cable from the CB3, re-ran the diagnostics - still said everything fine - for a box sitting disconnected at my feet !!!
So their diagnostics tool is bollocks.
How / where can I report this issue ? Because according to their status page there is no issue here and there seems to be nowhere on their MySunrise page where you can actually report an issue - it’s all self-help stuff.
