I want to replace my old Sunrise Internet Box with the Sunrise Internet Box Fiber. I recently upgraded to the largest Internet subscription (Up Internet XL), but Sunrise did not automatically offer this change.
With the current Sunrise Internet Box, I can only get 1 Gbps instead of the 10 Gbps that my subscription supports. Additionally, the Wi-Fi coverage is worse since it uses Wi-Fi 5 instead of Wi-Fi 6.
I couldn’t find an option for this replacement on the website, but I believe it should be free since my Up Internet XL plan supports speeds up to 10 Gbps, whereas my current modem only supports up to 1 Gbps. How can I initiate the replacement?