Wifi not working - Red telephone icon on horizon box

jskez · 2016-10-02T09:04:00+00:00

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jskez

There is a red telephone icon showing on my horizon box. The television is working but the wifi is not. I can find the wifi network on my phone but it will not connect, when I search for wifi’s on my television it can’t seem to find the network. Any suggestions of how I can fix the problem? Thanks

Michaelhello

Hi @jskez, welcome to the community!

I suggest you to do the following manipulations to fix your issue:

Restart your Horizon Box
Check if the Internet is working well by connecting a LAN cable between your box and a laptop or a computer.
Check if the fixed network works (if your subscription containes TV - Internet - Fixe network)

If the situation doesn’t change, you should contact the UPC’s support: 0800 66 88 66

Kind regards,

Michael