Hi,
I have lost my job and need to move back to India. Agent at Volkiland Sunrise store informed me in July 2024 that I can cancel the contract once I have the de-registration certificate without any notice or cancellation fees.
When my date of movement is finalized, a different agent asked me to call the customer care to cancel the contract. Customer was asking for two months charges and cancellation fees. When I told her that I was informed that I could cancel it without any notice or cancellation fees, she promised that if sunrise agent had said that they will waive off the fees.
I visited store several times as at that time I don’t have de-registration certificate and different agent accepted that her colleague informed the same to me in July and she need certificate to see what she can do.
I left Switzerland on 27th Sep 2024 and deposited all the devices and de-registration certificate before leaving the country.
Though agent assured me everything is good and I don’t have to pay anything.
I am not sure if my subscription is cancelled and I am no longer liable for any charges or fees.
This is really stressful. Could you please suggest what to do?