Hello.
My bills have been charged wrongly since April 2024.
Due to the many products, I have some discounts.
When I go to “My Products” and choose “Up TV L” in the Overview tab I can see the monthly cost.
However when I go to Costs and discount tabs I see the discount of 30 CHF as follows:
NAME END DATE AMOUNT
Sunrise Up Fixnet Benefit – 10.00
Up Internet & TV Benefit – 20.00
However, the 30CHF discount is not reflected in the total amount of the bill.
Until March 2024 the discount was reflecting properly on the bill.
I appreciate your attention to this topic.
Best Regards,
Thiago.
