I got an email telling me to return a device that I already threw away

seg · 2024-09-11T11:44:57+00:00

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seg

Hello,

I received a new device (Connect Box 3) with a letter telling me to dispose of my old device (Connect Box 2).

I followed the instructions and disposed of the Connect Box 2 but now I just got an email telling me to return it.

The device has already been disposed of, but I cant answer the email. Are you able to fix this @Sunrise_Team ?

For future reference, how should I contact you? I don’t see any direct contact forms.

Thank you

Sunrise_Team

Hello seg

Thank you for your message.

I saw that you called regarding your request. It turned out that the error was on the part of Sunrise. Therefore, you don’t have to pay anything and the old router will be removed.

Best regards
Jamiro