allisonrhall2 Better to stay away from Fairtiq, if you have any issue they will blame you entirely and you will be responsible, see their terms and conditions:
If, for technical reasons, the application does not work correctly or the purchase of an electronic ticket is not possible, FAIRTIQ and the partners decline all responsibility for any resulting damage. A malfunction of the application does not under any circumstances authorize customers to travel without a valid transport ticket.
D. Responsibility for Technical Prerequisites The customer is solely responsible for the capacity of his mobile phone, the guarantee of technical settings and the proper functioning of his device (including access to the internet network and power supply). The customer must ensure a working data connection, the activation of geolocation services during check-in and check-out procedures, as well as during the entire trip, and guarantee sufficient charging of the battery for the entire duration of the trip. Enabling power saving mode is not allowed because it reduces the accuracy of the location indicated by the customer’s device. Check-in and check-out procedures are only possible in the presence of an internet connection and high-precision geo-location. If the check-in procedure is not possible due to the absence of a network connection or for any other technical reasons, the customer must obtain a valid transport ticket through another sales channel.
If you have already issue with their sms, you would better buying from SBB directly…