Connect Box not working

Amar · 2016-09-24T10:04:25+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

Amar

Hi,

I just received “Connect Box” and tried connecting it. However, there is no green/white light flashing. Is this faulty piece?

Amar

Thanks Michael,

I walked into UPC service center and got it repalced. And the new connect box is working well.

Michaelhello

HI @Amar,

Thanks for the informations. You should check if all the cables are well plggued. If nothing changes, you should call the hotline. Maybe you’re modem isn’t activetad yet.

Kind regards,

Michael

Amar

Dear Michael,

Thanks for your quick reply.

1. I don’t have Horizon box as I have only internet subscription and no TV.

2. I ’m existing customer and received “Connect Box” only to replace an Old UPC modem (2014 model)

Thanks,

Amar

Michaelhello

Good afternoon @Amar,

Do you have the Horizon box?

If yes, how do you have connected the Horizon Box and the Connect Box.

If no, are you a new customer or did you receive the Connect Box to replace an old UPC modem?

Kind regards,

Michael