Hello All,
I am a former UPC customer and have Connect Box 2. When Sunrise migrated UPC users to the Sunrise network/account, I ordered Connect Box 3 to benefit from 2.5 GB bandwidth.
I got two modems ( I don’t know why ). I checked my account > Services page, and the device section shows Modem Mac Address. I connected this one out of the two I received and sent the other one back Last Friday.
Even though the modem is initialized and connected, and the status page shows online (see attached screenshot ), there is no internet service on it ( I can not browse anything ). I called Technical Support and reported it. They told me the modem I connected was correct, but your system rejected it. I can continue to use my Connect Box 2 until the issue is resolved, and then I will get an SMS for confirmation to connect to Connect Box 3 within 48 hours.
Yesterday, my internet service on Connect Box 2 was also gone. I called Technical Support again.
They told me the ticket was not closed ( they didn’t know why ) and were adding a note. They are hoping it will be solved by today.
This morning, there was no update or solution.
I contacted Technical Support. Level 1 could not help, so they transferred me to the Second Level, but it is still not solved.
Currently, I can not use the Internet, which affects my work.
I also need Bridge Mode activated
I appreciate any help you can provide.
Best regards
@Daniele_Sunrise @Sunrise_Team I also send PM to both of you with my details so you can check
