Bad mobile phone reception in home

Iangriffith · 2024-07-17T04:11:33+00:00

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Iangriffith

Good morning,

I am looking for support as my Sunrise mobile phone only has good voice reception in one room in my house. It means I constantly have to go to this room to receive calls. Does anyone know whether Sunrise can boost reception to help and if so who to contact? Or if a signal booster would work? If so, which one? As you can imagine this is very frustrating and I have a 2 year contract with sunrise.

Thank you for your help and advise.

Ian

Daniele_Sunrise

Iangriffith Welcome to the community!

Another option would be to activate WIFI Calling so that the calls are made via WIFI, provided you have good WIFI coverage throughout the house.

Greetings
Daniele

oli-h

Do you have (good) Internet-Access with your Smartphone?
Can you make some tests (with WiFi switched off of course) in all of your rooms?
And also have a look on the “reception bar” in various rooms and Network-Type-Indications like "5G/4G/3G/2G/LTE etc.)-

Background of my question:

If you have good Internet-Access but at the same time-and-place, no phone-calls are possible, then you probably don’t have VoLTE (https://en.wikipedia.org/wiki/Voice_over_LTE).
This means that your phone need to fall-back from 5G/4G to 3G/2G (i.e. to UMTS/GSM). And if there is no good 3G/2G-Infrastructure aroudn your house –> no phone-call possible.

See also my personal story with “bad to no” phone-calls in Sunrise’s mobile network: https://community.sunrise.ch/d/30675-volte-und-wifi-calling-mit-pixel-3a/8