Problem installing new TV set top box

marton · 2024-03-05T14:04:41+00:00

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marton

Works OK until “select location” but I cannot actually select.

This is my second TV.

I tried replacing the TV set top box on my first TV with the second box but then have the same problem.

Replaced the first TV set top box on my first TV and that works fine again.

Daniele_Sunrise

marton Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your TV Box.

Greetings
Daniele

Daniele_Sunrise

marton Unfortunately, we are bling and cannot see exactly how you have connected the TV Box to the Internet.

We have a few questions for you:
- Are both TV Boxes connected via WIFI or LAN cable?
- What happens if you connect the TV Box, for which you cannot select the country, via LAN cable?
- Can you select anything with the remote control on the TV box that doesn’t work? Does the remote control work?

Greetings
Daniele

marton

Hi Daniele

Thank you for your update, my apologies for my delay in replying - sometimes life happens

About your questions

marton Unfortunately, we are bling and cannot see exactly how you have connected the TV Box to the Internet.

**We have a few questions for you:**
\- Are both TV Boxes connected via WIFI or LAN cable?

The TV box that works is connected via LAN cable.
The one that does not work is connected via WIFI.
I have ordered ethernet extenders via powerline that are due to arrive tomorrow.

\- What happens if you connect the TV Box, for which you cannot select the country, via LAN cable?

I connected this to the LAN cable used for the working TV box but same problem.

\- Can you select anything with the remote control on the TV box that doesn’t work?

I synchronised the remote control with the TV box that doesn’t work OK but after that nothing is selectable, I am stuck with the country choice screen.

Does the remote control work?

When I point the remote control for the TV box that doesn’t work at the working TV box I can, for example, change the volume.

Thanks for your help.

marton

Hi Daniela

An update-

I have installed the powerline ethernet extender for the TV that does not work now the signal is much stronger

I switched the system on and got the message “box updating”.

Now the TV screen looks like this with “Die Installation ist abgeschlossen”.

The tv box that does not work still does not respond to my remote.
I tried pairing the remote but did not work even after I put new batteries in the remote.

I tried pairing the remote that does work with the tv box that does not work and that worked fine so I suspect my remote is faulty.

Thanks for your help, best regards

Daniele_Sunrise

marton Thank you for your feedback.

In this case, please call the support hotline on 0800 707 707 to have your TV box and remote control replaced.

Greetings
Daniele

marton

Works fine with the new remote.

The set-top box did not react at first.

I had to go to the original manufacturer’s website to discover I could reboot it by holding down the power button for more than five seconds then after reboot everything worked as expected.