I see 2 orders for Up Home L in my account

jeronimo-ad · 2024-02-23T12:32:15+00:00

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jeronimo-ad

For some reason I see 2 orders for “Up Home L” product in my account.

I just received the devices for Order ID: O098950176.
But I see is another order: O098949888 for the same product “Up Home L” in my account which is in “Order in progress” state.

Is it normal, or I somehow should cancel the redundant order - O098949888?

Thank you in advance.

Sunrise_Team

Thank you very much for your message.

We can clearly see that you have contacted our hotline in the meantime. Can we ask if it’s been solved, or can we help?

Greetings
Helena

jeronimo-ad

The issue is resolved.

Thank you!