Prepaid tariff - Fresh Mobile S+ and Half-Fare SBB card

sbogdanovski · 2024-02-11T21:12:03+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

sbogdanovski

Hello,

I purchased the prepaid mobile plan Fresh Mobile S+ in order to buy a Half-Fare and use it in the next couple of months. My question is how will I be able to cancel the subscription and will I need to have it for more than 12 months in order not to pay the full Half-Fare card ? How does the cancelation for pre-paid tariffs work ?

Thank you.

maxell182

sbogdanovski

In general:

Monthly

CHF 29.-/month

Activation fee

CHF 59.90, no activation fee for online purchases

Minimum contract duration

1 month minimum contract duration

Billing

The basic fee is billed on a monthly basis after activation. If a customer signs up for or changes a mobile subscription during a billing month, the basic monthly fee and included services (minutes, SMS, MB, etc.) are billed on a prorated basis

Cancellation

A subscription may be canceled with a notice period of 60 days prior to the end of any month. The subscription must be canceled either by phone or through Sunrise Chat.

Fresh Extras

Half Fare Travelcard

Travel green with the Half Fare Travelcard and get public transport tickets at half price. With the Fresh subscription, you’ll travel even cheaper: Until your 30th birthday, you only pay half the price for the Half Fare Travelcard, with Sunrise covering the other half. Your part is simply charged on your monthly bills.

Unlimited Data

Unlimited data. Surf, stream, play, text and like to your heart’s content – thanks to unlimited data with all Fresh subscriptions on the best 5G network in Switzerland.

Same price forever

The same subscription price for life, even after your 30th birthday. Our Forever Young Guarantee means your mobile phone bill will never go up again. And that’s a promise

Sunrise Fresh -The new mobile subscription for everyone under 30 click on “Product details”

maxell182

sbogdanovski

maxell182

Thank you for the anwer. And if for any reason I cancel the mobile subscription during the Half-Fare payment period - 1 year, I will pay the full remaining price of the Half-Fare, right ?

Thanks.

maxell182

@Sunrise_Team

Can you assist?

maxell182

Sunrise_Team

Thank you very much for your message.

Unfortunately, we do not see clearly how much would have to be paid. We would ask you to contact our contract department. They have an overview of the cancellations, as well as your subscription.

Greetings
Helena