Hi, since last thursday, we have been unable to access lost of website and services. After investigating, I am pretty sure there is some problem with the ipv4 connectivity:
- Only website which expose an ipv6 adress are reachable
- When ipv6 ip is disabled on the box we completly loose internet access
When doing a tracert on an ipv4 adress we manage to reach the first layer of the sunrise stack. And the online troubleshooting think the box is connected and working fine. After calling the support 3times and spending several hours on it (rebooting, reseting, factory setting reset…) nothing changed.
Any advice? Router is in default factory setting. same issue happen with multiple devices + the tracert result make me think the problem is on the sunrise side, but techsupport is not helping.