Hello, I’m the person who purchased USIM chips from your store between 9 a.m. and 10:30 a.m. on December 22.
In that store, I definitely purchased USIM chips available in 63 European countries.
I even checked it again and asked if it was only available in Switzerland until just before purchase.
However, after crossing the Swiss border, it moved to Germany. Suddenly, it changed to an overseas plan and a notification was issued to pay an additional amount.
So I’m in a very awkward situation.
The money is being spent on the money, and additional roaming costs are going out.
If you see this message, please solve it as soon as possible or give me a refund.
I contacted them on Instagram and they told me to put in an inquiry here
