Thank you very much for your message.
We apologize for the difficulties that have arisen.
As you mentioned, termination is possible if our Internet does not work as promised according to the contract. However, you would need to conduct this case as a first step with our Technical Department checks. They have the opportunity to see how we can get to the promised internet as soon as possible.
We would kindly ask you to contact them at 0800 707 707.
Greetings
Helena
