Disable Principal WiFi Network

banto · 2023-12-10T15:25:00+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

banto

Hi,

on a Connect Box is it possible to only keep active the Guest WiFi network, while being the principal WiFi network disabled? If yes, how is that configured?

thanks

Daniele_Sunrise

banto Unfortunately, we do not have a step-by-step guide to explain the procedure to you. I have now deactivated the two WIFIs and left the guest wifi active. If you log in on a modem (via PC connected to a LAN cable), you can now change the guest wifi password.

Greetings
Daniele

banto

Hi Daniele,

my was only a question (!!) and you should not have changed anything without my consent. Also I have noticed that WiFi Guest was also down. So it seems without main WiFi also the guest is not available, right?

tks

Daniele_Sunrise

banto Please accept my apologies, my support went too far. I have put everything back as it was.

Greetings
Daniele

banto

thanks Daniele. But again, is it possible to only have the Guest WiFi on?

Daniele_Sunrise

banto Yes, this is possible.

Greetings
Daniele

banto

how? before after your settings I’ve found both inactive. Maybe can you just illustrate the process? tks

Daniele_Sunrise

banto Unfortunately, I can’t because I don’t have a screenshot of the modem and our tools look different. But if you take a screenshot of the WIFI settings, I can describe it to you afterwards.

Greetings
Daniele

banto

you mean this?

banto

do you have an update? thanks

Sunrise_Team

Thank you for your message.

I’ll be happy to send you the instructions.

Go to “Devices” > Plus icon > Network settings and press “Enable guest WiFi” to create the guest WiFi. Enter a name and password for the guest WiFi and click on “Save”. Wait a few minutes, then the guest WiFi should be visible.

Best regards
Helena

banto

Hi Elena, I know how to do that.

My question is different though: I would like to enable the Guest WiFi while the Main WiFi diabled! Is that possible?