Using Unifi Dream Machine with Connect Box 3

Dave_3d · 2023-11-17T12:35:09+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

Dave_3d

Sunrise Account Number : 100106911

I have used UPC/Horizon internet for over a decade. The last internet box was CH765LG-LC. With access control on 192.168.0.1. I have been using a connected Unifi Dream Machine (UDM) for a few years now (accessed on 192.168.1.1 - I have several devices with fixed IPs in the 192.168.1.x range).

I had previously connected the WAN ethernet connection of my UDM to this old UPC box and all functioned correctly.

I have now taken delivery of a Connect Box 3 but connecting my UDM to this box reults in no internet connection. The Conect Box 3 does see the connected device on Ethernet 4. See attached image.

I was reading your support files : Manual setup – Connect Box 3 | Support (sunrise.ch)

It suggests setting up bridge mode if I wish to use the Connect Box 3 in modem mode. And it suggests calling support to set this up.

I also read of another user who had the same issue: https://community.sunrise.ch/d/31306-bridge-mode-on-internet-box-fiber

I contacted the help line yesterday and they said they would look into this. I received an SMS later that day saying “.. we have resolved your disruption.. ” but my Conect Box 3 seems to be unaltered? See attached image

Could I please have some assistance in configuring my Connect Box 3 to allow my UDM to function?

Thanks,

Dave

Daniele_Sunrise

Dave_3d Welcome to the community!

The activation of your new modem has not yet been completed in the system. Please contact us again as soon as you have been informed via SMS / email that your product has now been installed.

We can then switch your modem to IPv4 and you can set it to bridge mode as you have an HFC modem (Fibre Connect Box 3 modems cannot be bridged).

Best regards
Daniele

Dave_3d

Thanks for the reply Daniele,

I have connected the Box last week and it has been connected and accessing the internet. How long does it take to activate?

When I activate Bridge mode, will the Connect Box still have activated wireless ? How do I connect to the admin panel if the hard ports are not configured as a router?

Thanks,

Dave

Daniele_Sunrise

Dave_3d I have just been informed that the activation of the products will be completed by 27.11.2023, as a porting of the phone number is still required until then. Please contact me again afterwards for the changeover.

As far as WIFI is concerned, in bridge mode your modem acts as a pure modem without WIFI and without an active firewall. When connecting to your own router, take e.g. LAN 1 from the Sunrise modem and connect it to your router in the WAN.

Greetings
Daniele

Dave_3d

Thanks for the info, Daniele.

I will contact you after the 27th.

Dave

Dave_3d

Hi Daniele I have not received any notifocation of activation.

How long should I expect to wait to recieve this?

I have checked and people can reach me on my landline phone number.

Dave

Daniele_Sunrise

Dave_3d Thank you for getting in touch again. I have just made the switch to IPv4, which will be completed in a few minutes.

Greetings
Daniele

Dave_3d

Thank-you very much Daniele,

I am now connected successfully through my dream machine.

If anybody else is reading this with regards connecting their unifi dream machine through the connect box 3, I also performed these steps:

I logged into the connect box 3, and through the new menu “modem mode” I selected the check box for “Enable modem mode”. (It was also stated that to reconnect to the connect box I would need to connect with an ethernet cable at 192.168.100.1)

I then did a reboot of the unifi dream machine. Upon rebooting it connected to the internet.

Thank you for the support, Daniele!

Dave

miguelec

Dave_3d Thanks Dave, I have exactly the same issue with an UDP pro. When I connect the modem to the UDM socket, it gets no internet, no ip. I see you indicate to select in the menu the modem mode, but I can not see that option when I connect to the Box 3 modem. Any suggestions when/how to find it? Thanks! Miguel

Dave_3d

miguelec

The modem/router needs to be remotely reconfigured by sunrise staff - then the option to configure the connect box as a modem only will be available.

Maybe best to start a new thread and request this change.

Dave

Daniele_Sunrise

miguelec Welcome to the community!

There is currently a pending order in the system which is preventing the activation of IPv4. Please contact us again as soon as you have been informed via SMS / email that your products have been fully activated.

Greetings
Daniele

miguelec

oh ok. I will contact them and will try that… thanks a lot for the fast reply!

Dave_3d

miguelec

Make a post in this forum. The phone support is not as technical as the replies you will get here.

Dave

marco_80

@Daniele_Sunrise I have the same setup and would require the modification as well in order to switch to modem mode. My sunrise customer number 8109426058. Would appreciate your help.

And thank you @Dave_3d for this thread and mini how-to 👍

Marco

miguelec

hi @Daniele_Sunrise I got desperate as Sunrise now cut my dsl connection and have no internet at home via my UDM, even if I told them yesterday to not cut the DSL as I am working from home as I had troubles with the fiber modem. The fiber modem works and I can access internet thru its wifi, but again when connecting it to the UDM I don’t have an IP Address and hence doesn’t work. my client number is 8108225175, Miguel Estella de Castro. Can you please help?

miguelec

hi @Daniele_Sunrise hope you can help with this one, as I’m already a few days without internet at home. I even called sunrise to stop my migration to fibre, as now my DSL is not working and basically I only have internet in a small room in my basement, where the fiber modem is…. thanks in advance