• MMarkG

    • Beitrag Nr. 1
    • Dieser Beitrag ist in Englisch
    Sunrise
    Postpaid

    Has anyone else had the experience of a Sunrise call agent lying to them?

    Yesterday I was told that I could only have the Black Friday deal for tv, Internet, land line, if I also ordered a mobile number.

    I was also told multiple times that the mobile number had no minimum cancellation time.

    When I looked at the Sunrise web page, and my personal details, I found that both of these were incorrect.

    The mobile deal is a separate contract from the tv, Internet, land line. I also noticed that the mobile contract has a 2 year cancellation period.

    I am pretty incensed at the moment. These tactics are appalling.

    Ähnliche Diskussionen
    5 Tage später

    Welcome to the Sunrise Community.

    I would like to sincerely apologize for any inconvenience caused by false information passed on to you by one of our employees.

    We take such matters very seriously and have already taken measures to ensure that such misunderstandings are avoided in the future. We continue to train our team and review our communication processes to ensure that all customers receive correct and accurate information.

    Best regards
    Helena

    6 Monate später