My 2.4 GHz is not working. It also changed name to _TV_ by itself

yoconst · 2023-11-07T09:44:27+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

yoconst

As the title says. I am now connected to 192.1681.1 and the2.4 GHz just says “down”. It sounds to me like a firmware update went wrong but I cannot check what the firmware version is, or generally troubleshoot it somehow. I am connected through the 5 GHz band and I don’t want to merge them because different devices are already connected in the different bands with different credentials. The problem started last night when both bands were misbehaving. What should I do?

Daniele_Sunrise

yoconst Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

Daniele_Sunrise

yoconst I have tried all the settings I can make from here and the WIFI 2.4GHz is simply not active. Please contact our support team on 0800 707 707 for a more detailed analysis of the WIFI.

Greetings
Daniele

yoconst

Daniele, in the process you reset my 5GHz name and password and now half my devices are disconnected in the middle of the working day. This has been a hell of support. Instead of providing a solution, you made the problem worse. I don’t want a detailed analysis of my WiFi, I need it to work. Please provide a solution asap.

Daniele_Sunrise

yoconst Please excuse me for trying to get the WIFI working while you were working and changing the name. I would like to apologize for this. Please contact 0800 707 707 and tell them to replace your modem.

Greetings
Daniele

yoconst

Why don’t you tell them to replace my modem if you think this is the problem?

Daniele_Sunrise

yoconst The reason is because we cannot exchange modems and do not have the rights to do so.

Greetings
Daniele