Dear Sunrise Team
It seems that Jessica is just printing a standard reply to anything connected with modems. As this was the reply I got a week ago when I first mentioned not receiving any new modem.
Apparently the transition from UPC to Sunrise is not as smooth as it may seem. Even when the new subscription implies getting 10 GBits in speed is not the case, as you only get 1 GBit and that you need to specifically ask either Technical Support or make it crystal clear to the Sales team that you will need a new modem to support 10 GBits and Glass Fiber connection with a new modem that supports it.
One team is not communicating with the other or the teams are not asking the customers precisely what they want and do they have the correct devices for it.
I have since contacted Technical Support by phone (Which by the way was so quite I could hardly hear what the other person was saying most of the time) but did manage to ensure that a new modem has now been put on order and will have a technician come to the house to calibrate the glass fiber connection. Also have ensured that I will be receiving 10 GBits in internet speed.
It seems that NOTHING before had been ordered.