International calls being billed

nunobrum · 2023-09-24T11:17:52+00:00

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nunobrum

I have this information on my Sunrise webpage

However, I see that in the last months, calls to Portugal have been charged. An excess of more than 134CHF only for the last two months.

I think I should refute this. It’s missleading customers, and this can be penalized by law.

Any advices?

Nuno

Sunrise_Team

Thank you for your message an welcome to the Community.

I’ve gladly checked everything and have found out the following. In our factsheet you can find everything in detail. The calls are made between the subscribers they originate in their customer account and not to family or friends abroad. That’s why the calls were billed.

X13 Factsheet Family calls europe us_EN.pdf (sunrise.ch)

Best regard
Helena