Poor Internet Connection / Speed

rhonasmth · 2016-06-02T08:59:56+00:00

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rhonasmth

Over the last week my internet speed has been very poor. I time out on web sites or the web site does not load - up until this point my internet has been brilliant and was able to access with no problems what so ever. Any help in resolving would be appreciated.

adrianlondon

Hi,

I agree that those speed tests look totally normal (good, in fact) but the opening message was complaining about web pages not loading or timing out.

As one can now rule out internet speed/bandwidth as an issue I wonder if it’s a DNS resolution issue? I used to get those and my solution was to go into the admin pages of the Horizon box and change the DNS servers to google’s (8.8.8.8, 8.8.4.4). I’d suggest trying that. However, I’ve not had that for a while now and I reset the DNS servers back to the default (by putting 0.0.0.0 in the DNS fields).

Regards,

Adrian.

Michaelhello

Hi @rhonasmth,

Thank you for the informations.

The internet speed you have is normal as your are using Wi-Fi. It is very common that the Wi-Fi cannot give a correct internet speed. Here is some tips and tricks to optimise your Wlan connection : http://www.upc.ch/en/support/tools/wlan/?q2=wlan#1/1

Kind regards,

Michael

rhonasmth

Details on your questions below:

Modem Model - WLAN Modem TWG870 - CPE

I am using Wi-Fi

Internet Subscription - Internet 100

I have just done a test and the details are:


Download	60.9 Mbit/s (fastest Second)
58.6 Mbit/s (5s Average)
Upload	10.9 Mbit/s (fastest Second)
10.0 Mbit/s (5s Average)
Roundtrip	< 11 ms (fastest Response Time, TCP)
11 ms (average Response Time, TCP)

Michaelhello

Hi @rhonasmth,

In order to help you, I would like to know the following informations:

Which modem do you have? (Technicolor? Ubee? Thomson? Connect Box?)
Are you using the Wi-Fi
What is your in Internet subscription?
What is the current internet speed you have?

Kind regards,

Michael