No internet over Connect Box 3

dragancnd · 2023-08-21T17:46:11+00:00

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dragancnd

Today I received Connect box 3, but I have a problem to access to the internet. The indicator on the front of the box is flashing green at the same time with no internet access when I connect to WiFi. Even after reset, the same occurs.

Thanks in advance for the feedback how to fix it.

Sunrise_Team

Thanks for the message. I looked at it in your customer account and I saw that your product is not active yet so the internet connection is not working yet. You’re not unlocked yet.

Greetings,

Jessica

dragancnd

Thanks for your feedback. I appreciate it.
When said: “You’re not unlocked yet”, does that mean I need to do something?

pato

dragancnd You probably just need to wait. Did you migrate from UPC to Sunrise or a completely new customer?

dragancnd

Thanks pato for joining the discussion.

Perhaps of interest: After moving to the existing address in 2018, I asked the landlord to seal the TV plug in the apartment, as I didn’t need additional costs (I was with the swisscom). EBL, as the service provider, confirmed a little later that it had “sealed” the TV plug remotely. I was therefore able to install the equipment without problems a few days ago, according to the Sunrise instructions I had received.

Sunrise took over EBL on 1.1.2023.

dragancnd

So, yes, I’m a new customer…from SWISSCOM to SUNRISE

pato

In that case a technician will need to unblock the connection and maybe even come on-site to check the signal quality before enabling the new account.
Nothing I can do here, but hopefully @Sunrise_Team