Wifi 5Ghz not connecting

8108370415 · 2023-08-21T08:42:36+00:00

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8108370415

I just swapped over from UPC to Sunrise using a Connect Box3. Firstly the change went very smoothly and I was up and running with Internet over LAN and Wifi very quickly. After configuring the dhcp and wifi securitys and setting my Wifi 2.4 & 5Ghz network preferences I noticed that none of my devices were actually connecting to the 5Ghz Wifi network. I can see it but when I want to connect it doesn’t work. This I tried from 6 different devices over the whole network. From apple devices (Apple, TV, iPad, iPhone, iMac), Printer, Vacuum Robot. I even tried switching the 2.4 Ghz off, and also giving the 5Ghz network a different name. Everytime I tried something I also restarted the Modem.

I have done a factory reset but have now given up using the 5Ghz network as it simply doesn’t work.

We have also noticed a drop out in the Internet which only comes irregularly, usually when we are watching Netflix. We have to wait 5 mins and then it all works again.

Sunrise_Team

Thanks for your message. You would have to do a hard reset again to make the changeover we can do this with you by phone because you have to be on site for that. So you call this number: 0800 707 708.

Thank you very much.

Greetings,

Jessica