7 day replay added to my subscription without my knowledge!

john_philip · 2016-05-24T04:45:23+00:00

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john_philip

I am not sure what this function is, and how it got added to my package without my authority. I am being charged, and I do not want this function at all.

Also I received the bills for April and May, and see that I have been charged for this.

Please refund this back to my account. Since I did not make any changes to my subscription.

Regards

John Philip

Anina

Hi @john_philip

Thank you for your message! I just checked your customer account. You have a Horizon Plus Trio, right? MyPrime is included in that bundle. You don’t have to pay extra for the MyPrime service.

If you have any further questions, just let me know.

Kind regards,

Anina