Daniele_Sunrise we were very undecided between the two technologies. In the end, we think HFC has more potential for future upgrade so we are going to stick with it.
In the VDSL ticket, you should find a note or a comment from one of your hotline colleagues saying to abort the transition.
I would kindly ask you to cancel this VDSL transition ticket.
Since we are keeping HFC, we can proceed with the technician visit, but will it cost us anything or is it provided for since you made the demand for the visit?
My apologies for the mess we caused and thank you very very much for your swift replies and very professional handling of the situation !
I will be staying available for any further information you might need. Have a nice afternoon !