Hello UPC,
I have periodicly interrruptions in WAN connection- sometimes hours
yesterday afternoon there was short unavailability 5 min
after 23:00 -02:00 last night more than 3 hours (last week same problem)
During this period I had service available for very short time(less than minute) and then again unavailable
I see in the Network Log following events:
16-05-2016 11:21:46 critical No Ranging Response received - T3 time-out;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;16-05-2016 06:07:37 critical No Ranging Response received - T3 time-out;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
16-05-2016 05:40:53 notice Received REG-RSP while in REG-HOLD1 state;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
16-05-2016 05:39:50 notice TLV-11 - unrecognized OID;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
16-05-2016 05:39:43 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 03:57:01 warning ToD request sent - No Response received;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 03:55:41 critical DHCP FAILED - Discover sent, no offer received;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 03:43:39 critical DHCP FAILED - Request sent, No response;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 03:41:07 critical DHCP FAILED - Discover sent, no offer received;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
01-01-1970 03:27:23 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
16-05-2016 00:52:39 critical No Ranging Response received - T3 time-out;CM-MAC=dc:53:7c:fe:c4:2f;CMTS-MAC=00:17:10:85:e9:df;CM-QOS=1.1;CM-VER=3.0;
Strange why events from 01-01-1970?
also during the time when the service in unavailable, it is impossible to get Network Log - see attachments
Could you please check
Regards