Billing - Unauthorized billing

ruiffcarvalho · 2016-05-13T16:57:17+00:00

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ruiffcarvalho

Hello,

For 3 months now that you are charging me CHF 3 for the bill in paper. I have changed and configured in the system in the 4 march to receive invoices by email and I continue to receive them by mail.

You overcharged me CHF12 in an unautorized way.

I have sent you an email requesting this over and made the request on the 3rd of march to change i. See proof attached.

I want to be refunded and to receive the payment slips BY EMAIL and not by post.

Please solve my problem ASAP or I will need to cancel my subscription and file a formal complaint.

Thank you

Adriana

Hi,

In the meantime, we changed the method of payment and we are going to pay you the amount back we charged you.

Best regards,

Adriana