Sorry to hear about your issues with the Internet services. Since I was not able to locate you in the system, it’s rather difficult to identify the potential source of the troubles. In order to offer you best support may you may send me a private message (PM) along with your customer and phone number as well as your availability. My colleagues from technical support will then take a look at your current connection and get in touch with you to get your Internet up and running again. Or, you may also call our support team (phone-no. 0800 66 88 66).