kristina22 The signal values of your connection are ok. We do not see any interruptions from the network. What we see is the Surf Protect Extra option, which we have now deactivated as a test. Can you please test it again?
If your issue is still not resolved, we need more information like what device, how is it connected to the Internet, what is the exact error message or how do you detect the error when you do something.
Greetings
Daniele
