I subscribed to cablecom Internet 100 package in Feb this year. I received the modem within three days.
I had selected to get the bill via email during subscription. I even received a confirmation email stating the same.
However i never received any bill after this.
Yesterday i got a post letter saying i havent paid my past bills and a penalty of 25 chf and 3 chf postal charge on top.
Can you please check why my bill was not sent via email and kindly revert the penalty applied.
Since i never received the bill i couldnt pay it.
Kindly let me know in case you need more information and i can privately message it .I had also dropped an email regarding this issue but havent received any reply. I tried calling but since my german is weak i was told i will be contacted over the phone by a different person.
So far this has not happened.