skwalsh I’m trying to find out what the payment will be once my contract runs out and possibly cancel. When I go through the chat it tells me I have to call. When I call and select the number 1-4 for the language option it says it can’t understand my selection. This happens with German and English and with the UPC and the Sunrise number.
Daniele_Sunrise skwalsh Your bill would be after the end of the contractual minimum term 20% higher than now, since you have a promotion of 20%. Greetings Daniele
skwalsh Thanks so much Daniele, if I want to cancel how do I go about it if the chat and the phone are not working?
Daniele_Sunrise skwalsh You can reach the contract department of UPC via the number 0800 900 210. Greetings Daniele
skwalsh Thank you, I’ve called a few times but it’s not working. It says to choose a number 1-4 to select a language . When i do this it says it doesn’t recognise the selection. I’ve tried selecting 1 for German and 4 for English and I get the same result.
Daniele_Sunrise skwalsh Please try again and do not enter a customer number when prompted. Alternatively, you can reach the Sunrise contract department at 0800 330 800 and they can connect you internally. Greetings Daniele
skwalsh Thanks for your help Daniele, I managed to get through but there’s something not working correctly with that number. Also the agent I contacted told me I should have called a different number. Just FYI. I am sorted now and thanks again
