RETURN BOX

JOAQUIMDEALMEIDA · 2023-03-28T10:54:49+00:00

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JOAQUIMDEALMEIDA

Hello,

I received a letter requesting the return of a box, since I terminated my contract. However, I already shipped the box. Can you please check?

Nº client: 5068611-1

Daniele_Sunrise

JOAQUIMDEALMEIDA Welcome to the community!

Unfortunately, we do not see a request to return the equipment in the system. Also, a note in the System was left this morning that you lost the device. Please contact me again for more information should you receive an invoice (for the UPC devices).

Greetings
Daniele

JOAQUIMDEALMEIDA

Daniele_Sunrise Hello, I shipped one box but I had another one. However, since I’ve lost it, I can pay the box to regularize my situation.

JOAQUIMDEALMEIDA

Hello, Can you send me the invoice?

Daniele_Sunrise

JOAQUIMDEALMEIDA No invoice has been generated yet and we ask you to wait until the invoice is generated.

Greetings
Daniele