Following your message I contacted my colleagues in the administration team. The situation is as follows (according the log files in the system):
- We informed you about the two accounts you had and following your instructions we deactivated on May 3, 2016 the one you mentioned in the private message.
- The second account, the one you wanted to keep, is still active. However, we received on May 4, 2016, a cancellation request by phone for this account, too. Services will be cut-off by the end of May. Reason for cancellation is that you are moving into an area where upc services are not available.
According to my colleagues, it is necessary that you send us an official letter requesting to reactive the services. If there wasn’t a cancellation note, the letter would’nt needed and we could speed up the process. Kindly ask you to use the following address:
upc cablecom GmbH
Having two cancellation requests for both of your accounts with set termination dates we were following the instructions received. Therefore, it’s best to get in touch with our administration team to get this sorted out. I honestly regret the trouble you are experiencing.
With best regards,