I can not enable Wifi

Oaker · 2023-03-01T19:27:04+00:00

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Oaker

I can easily access the GUI of the box, go to the “Wireless Signal” options where both 2.4 and 5ghz are currently disabled. I can toggle it to enabled and then press “Apply changes”. The waiting animation appears and after that the Wifi is still not enabled. Rebooted multiple times, tried just enabling 2.4 or 5 and with all different options. No go.

Standard specification compliant: DOCSIS 3.0
Hardware version: 4.01
Software version: LG-RDK_CH7465LG-NCIP-6.18-2206.7.2-NOSH

Daniele_Sunrise

Oaker We have just initiated a replacement of your modem. You will receive the new modem in the next days. Please replace all cables and the power supply with the new ones in the package. Please contact us again afterwards if the cause is still present.

Greetings
Daniele

Oaker

I’ve received the new box. Thank you.

Tobi74

Hi Support team, I have exactly the same problem since a couple of weeks now. I tried enabling the Wireless settings in different combinations and multiple times, but it always falls back to being disabled. Can you please advise?

Thanks, Tobi

Standard specification compliant DOCSIS 3.0
Hardware version 5.01
Software version LG-RDK_CH7465LG-NCIP-6.18-2206.7.2-NOSH