As written above, I placed an order already on the 12.12.2022, # O090490168.
My old subscription expired on the 27.02.2023, so I telephoned you two times,
on the 06. and 22.02.2023, to make sure that the new SIM card would arrive in time.
On both occasions I was told that yes, it will be sent well before.
Monday morning on the 27.02.2023 I had neither Internert connection nor a new SIM card.
I telephoned to Sunrise Helpline and was told that there is some problem and thyerefore
I have to go to Sunrise shop in Bulle to get the SIM card.
I work from home so I had to reschedule the day and drive to Bulle.
In the shop I was told by Mr Yvan Ebene that my oder is “pending” (for what reason?),
so he can not give me a SIM card.
After a lenghty discussion and several phone calls I finally got a SIM card, but I had to pay
CHF 29 - even if in the order confirmation the SIM card was free of charge.
When I got back home I inserted the SIM card to my router - and got connected again.
I was sent an email by Sunrise that I will be reimbursed CHF 20 for my payment - why
not the full amount?
And I had to call Sunrise again to canccel the order # O090490168.
And on the 01.03.2023, I received another SIM card by mail, which was sent on the 27.02.2023.
What a mess! Will I also receive a second monthly bill?
I really do not appreciate the business practices of Sunrise.