A year ago I got the Sunrise UPC internet for the promotion price. At the time I was told I could without problems cancel the subscription three months before the end of the first year.
Three months prior to the end of the first year I called to cancel. I was told there was no need to cancel because the promotion price would remain for the next year until 2024. So I thought I must have misunderstood something the first time when I asked about the promotion terms before buying it back in 2022.
Now 3 months went by and now the promotion price isn’t active anymore.
I dropped by in the store and they told me someone apparently entered 2 different dates.
I tried the hotline but the person was less than helpful and friendly.