I’ve been in multiple conversations with the chatbot and the customer service hotline team, however, no one is able to advise accurately if the postpaid line my husband applied for will be successfully activated tomorrow and if the number porting is all sorted. I spoke with a Customer hotline staff who helped with the identity validation, and told me that my husband’s order status will reflect that the identity has been successfully validated in a couple of hours. However, 5 days have passed and the order status hasn’t been updated. And the SIM card is supposed to be activated tomorrow (8 Feb). My husband now faces the possibility of not having a working mobile line to use.
I have given up trying to get answers from the chatbot or customer service, as obviously accurate answers can’t be provided and I’ve spent way too much time on calls trying to sort this out. Also, no one is able to advise when the free gift (Airpods) will be delivered or can be collected.
The Sunrise customer service and operating procedures leave much to be desired. Surely, this can be better managed?