Moving Internet - Not able to make a request for move

az1991 · 2016-03-21T10:01:16+00:00

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az1991

I have been trying, to no avail, to make a request for a move. The online service shows a “Problem encountered” and when trying to contact the customer service line by telephone I receive an automated response saying that due to technical problems the service line isn’t available. Sending e-mails has also shown no response.

Could you please help me? I have been trying to make the request for a week, and would like to do it soon as I would need the internet to be moved next week.

Thank you,

Azra

Anina

Hi @az1991

Thanks a lot for your message! I just checked your customer account and there is an entry with your move. Did it work out or do you still need help? If so, just let me know via private message when you’re available for a call-back and l’ll check your problem with our support.

Kind regards,

Anina