Invoice from UPC that not exist

msormaz · 2023-01-12T18:23:31+00:00

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msormaz

I received a payment reminder for the invoice that is not visible in our UPC account. Also, we moved to Sunrise so I don’t understand why should I receive an invoice from UPC if we are paying our services to Sunrise? Please give me an email to connect me with someone via email, I have no time calling and waiting for an answer.

Thank you, Martina

Daniele_Sunrise

msormaz We have just credited the CHF 264.45 to your UPC account. These resulted as penalty fees, because the mobile contracts were ported away. Since your mobile subscriptions have changed to Sunrise, I have credited the fees.

Greetings
Daniele

msormaz

Thank you Daniele! But even if we took our numbers to some other provider, all our contracts with UPC were finished, we have waited until all contracts were done. I also send 4 signed contracts to UPC with demand to transfer 2 additional numbers when contracts are done, and so it was, one in November and second one in December.

I need to say, people working in UPC/Sunrise should pay attention to details to keep customers satisfied. I really hate to call Sunrise every month about some employee mistake.

regards

Martina