Slow download speed, normal upload

martreb2000 · 2016-03-08T22:40:43+00:00

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martreb2000

I have Internet 100, but download speed is 10% of the nominative speed. Upload is fine.

It has been like that for two days.

Modem reset
Wired connection speed is identical
Multiple devices produced these results.
User not happy.
http://hsi.upc-cablecom.ch/speedtestJavaV2/noJava.html was used for testing - would upload if your form would allow
Form below mentions png is supported, error messages says only pdf is accepted.

Please advise, thanks!

Tom_

Hey, what do you know… today, it’s back to normal; 61 Mbits download, 25 Mbits upload. 🙂

I just wish it was more reliable.

Tom_

Are you in Basel, martreb2000? I’ve been having exactly the same problem for the past few days too.

* Slow download (2-4 Mbits/sec on speed test sites)

* Fast upload (6-8 Mbits/sec)

* Resetting the router has no effect

It was similar a few months ago, and then it miraculously fixed itself. UPC, can you fix it again please?

2644331900137576.pdf

233kB

Anina

Hi @martreb2000

First of all, I’d like to welcome you to our Community! I’m glad you found us 🙂

Thanks for the information you already provided. That helps a lot! Could you also send me a private message with your Customer ID, phone number and availability for a call-back? I’ll forward your case to our support team then.

Thanks in advance!

Kind regards,

Anina