I just got the Pod to boost my internet in the house and it states to go to the Connect App to get instructions. I am a heritage UPC customer. I would love to download the installation rules but the app is not working at all. I have deleted and re-installed it multiple times. Closed down mobile again… all the tricks i know. The app tells me to choose an avatar , then to use a username and then it says “cannot reach server”. How can I get the iinstallation instructions and can I get this connect pod to work?