On 25.11.2022, I bought a new iPhone with my existing subscription. I also made some amount of down payment. But my order status is still ‘Order Received’ and it just doesn’t change. After my application, an order confirmation SMS is sent to me but in the website it is not updated. In addition, I have no information about my iPhone. My order number is O090083583. I also called hotline a few days ago but they said they will process and couldn’t get more information. Can you help me please about my order? I made my payment but could not learn anything about the product.