I just installed my modem (i have the 100mb package- connect box), i was able to change the name of my wifi connection and my password but when it referred me to the connect box login (wireless getaway settings) it kept saying connection error. I checked my cables like it said and tried it with and without the ethernet cable at least 25 times but i still don’t have internet. I also tried to register for ‘my upc’ but it keeps saying error even though i have a customer number. The arrow sign, the wifi sign and the white light are all on, i have tried turning it on/off again and i have also reset the router. My computer also says i have internet connection but like i said i keep getting the wireless getaway settings and that leads to an error. What should i do?