@AAJ @Sunrise_Team @Daniele_Sunrise
I am almost in the same situation ! Switched from UPC to Sunrise after an offer from Sunrise. Internet is OK, but no TV for 4 Weeks !!! Numerous calls to customer service. Said a ticket is open. Said they are working on it. Said and asked to be patient. But after 4 weeks, still no TV. Even chat on the community. No follow-up, nothing.
Go on internet and Google our problem : looks like we are HUNDREDS in that situation but Sunrise does not care… And of course reactivating the signals from UPC is impossible. They canb switch it off but not On.
Come on guys from IT : it is the same company now…