My internet works fine during the day when customer service is open. Starting around 20:00 in the evening the service is non existent. I am not a German speaker so the menu options are difficult for me but from what I am able to understand, every time I have a problem customer service is closed. I then emailed for assistance and got a response that my connection was fine. It was probably tested during the day when everything was fine. I’m at my wits end as not having internet in the evening is horrible as its our only source of television coupled with the fact that I often work US hours and am unable to get work done. This is my last attempt to get the problem resolved. And if not I will go ahead and disconnect service and go with another provider.