Overdue bill after change subscription

Chao · 2022-11-06T19:44:55+00:00

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Chao

I changed from UPC to another provider this May. In July, I recieved a letter said I terminated the subscription early so I need to pay 147.26 for that. Since then I have been waiting for the bill to pay it and contantly checking the account for online bills. But nothing arrives. Also, waiting more than 10 minutes for telephone support and no reply.

This Saturday, however, I recieved a debt collection mail from Intum said I will need to pay 170 more because of my overdue on this. This operation is ridiculous. No phone, mail, email reminder then come will a third party company to collect the debt and interests.

My customer number is 6950957. I don’t want talk about another ridiculous story about why I change the subscription. But if this goes like this, I will never recommend any of my friends consider on such provider.

Thank you in advance for your reply.

Daniele_Sunrise

Chao Welcome to the Community!

In the meantime, the amount was paid and you were informed by phone on 10.11.2022 to clarify further with the company Intrum.

Greetings
Daniele

Chao

Daniele_Sunrise

Yes, I contact upc first and they ask me to call Intrum to ask the details of the bill. Then I called Intrum. They offered me two mails that are supposed to be sent to me to inform me about the charges. Then they said the delivery was not their responsibility so I need to call UPC again. This feels like an endless loop.

The main issues are two:

Why should I be responsible for an unrecieved bill? At least you should check the status of delivery or send via email and mailbox in the system! (The interesting point is that I recieved the mail that forcast I will be charged for 147.- and that I can also see in the system. But I didn’t recieve the real bill) The additional fees shouldn’t be paid by me. It is your fault for not informing me well.
The initial overdue bill consist of the early cancellation of telephone and network. As for the network, I return the equipment of network just at the end of that one year contract. (2022.4.15) But the bill at April for network already raise from 39.9 to 55 and the time is from 4.1 to 4.30. So why I cancelled the network in time but you still ask me for the early cancellation? And why I still need to pay for the remaining half month and even at higher price?

Explanation for my payment:

Intrum is a third-party company. When I called them, they offered me no solution for any of the problems. I don’t want to have another arguement with them so I paid it. All I want to do is to ask for explanation and solution from you.

My demands:

You should refund the addtional fees because of your bad way of notice.

I also ask for an explanation of the network charges.

why raise from 39.9 to 55
why pay for the remaining half month
why cancelled in time but still regarded as early cancellation

Thank you for your patience and reply.

Daniele_Sunrise

Chao All these questions can be answered by our colleagues from the contract department (0800 900 210), who have entered your cancellation.

As for the invoice delivery - it is so that you are obliged to contact us if you have not received an invoice. It may be that your mail went to the spam folder and that is why you did not see the invoice.

Our hands are tied via Community and we cannot refund you.

Greetings
Daniele