I am posting an email I am sending to UPC here in the hope that it might speed up the process of fixing this problem as I am currently unable to work from home due to an account suspension. Can someone from UPC contact me urgently please? My email address is brianf{at}gmail{dot}com
Firstly, UPC mistakenly opened two accounts for me. Then when I requested they close one of them they still sent me a bill for this closed account (and charged me a reminder fee) which I paid as I assumed it was for my actual account. They also applied the credit (for opening two accounts) to the closed account when obviously they should have credited the account that remained open. I have now lost approximately 250 CHF due to these mistakes and I have an outstanding bill of approximately 320 CHF. And my account has also been suspended so I can’t get work done in the evenings.
Here is the email I have sent. If some UPC representative on this community can speed this process up it would be great as this has really messed things up for me.
---——----——----——----——----——----——----——----——----——----——-
Hi,
It seems that my account has been suspended. I paid my bill in January for the previous months but the payment doesn’t show on the My UPC page. I have just checked and it seems that I paid the bill I paid was for the double account that you were supposed to close, account 64142XX-1. I paid money towards this account because you sent me a bill in January for this account when in fact this account was supposed to have been closed.
So now my actual account 64143XX-1 has been suspended and the bill payment I made to 64142XX-1 was for nothing. Also you credited the closed account with the 108.17 CHF to repay me for opening two accounts for me in the first place. That credit should have been applied to account 64143XX-1. You also charged me a reminder fee and paper bill fee of 28 CHF for the closed account.
I have attached images of the bank payment to the closed account and of the credit applied to the closed account and of the reminder fee charged for the closed account.
In total I have now lost the following amount of money to you:108.17 CHF - credit applied to wrong account (64142XX-1 instead of 64143XX-1)28.00 CHF - reminder fee for account that was supposed to have been closed107.00 CHF - payment I made to closed account when you sent me a bill in January.
So can you please do the following for me:1). Close account 64142XX-1 for good2). Apply 243.17 credit to my account 64143XX-13). Unsuspend my account 64143XX-1
I intend to pay the outstanding bill on my account 64143XX-1 as soon as you correct these problems. The outstanding amount should be 78.88 CHF (not 322.05 CHF as it says on the My UPC page) when the above problems have been fixed.
Please see the attached images and let me know as soon as possible when the problems have been fixed as I often have to bring work home with me and I cannot do it at the moment due to the account suspension.
Regards,Brian FXXXXXXXXXX---——----——----——----——----——----——----——----——----——----——-